Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Introduction

Royal Stay Hotels & Travel ("we," "us," or "our") operates the website royalstayhotelstravel.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site or use our services.

We respect your privacy and are committed to protecting your personal information in accordance with Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Information You Provide

When you contact us through forms on our Site, we collect personal information you voluntarily provide including:

Full name
Email address
Phone number (when provided)
Message content and inquiry details
Preferences regarding casino destinations and travel dates

Automatically Collected Information

When you visit our Site, we automatically collect certain technical information including:

IP address and general geographic location
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Device type and screen resolution

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze Site usage. You can control cookie settings through your browser preferences or our cookie consent management tool.

How We Use Your Information

We use collected information for the following purposes:

Responding to your inquiries and providing requested information
Sending casino hotel recommendations and booking assistance
Improving our Site content and user experience
Analyzing Site traffic and usage patterns
Detecting and preventing fraud or security issues
Complying with legal obligations
Sending promotional communications (with your consent)

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist with Site operations, analytics, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for specified purposes.

Affiliate Partners

When you request booking assistance or click affiliate links, we may share limited information with casino hotels, booking platforms, or travel service providers to fulfill your request. These partners operate under their own privacy policies.

Legal Requirements

We may disclose information when required by law, court order, or government authority, or when necessary to protect our rights, property, or safety, or that of our users or the public.

Affiliate Relationships and Advertising

Our Site contains affiliate links to casino hotels, booking platforms, and travel services. When you click these links or make bookings through them, we may earn commissions at no additional cost to you. These affiliate relationships do not influence our editorial content or recommendations, which remain independent and unbiased.

We may display advertisements served by third-party advertising networks. These networks may collect information about your visits to our Site and other websites to provide targeted advertisements. You can opt out of interest-based advertising through industry opt-out programs.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Contact form submissions are typically retained for two years unless you request earlier deletion.

Your Privacy Rights

Under Canadian privacy law, you have the right to:

Access your personal information we hold
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Withdraw consent for marketing communications
File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

Our Site is not directed to individuals under the age of 19 (or 18 in provinces where that is the legal gambling age). We do not knowingly collect personal information from minors. If we become aware we have collected information from someone under the legal age, we will promptly delete it.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries outside Canada where our service providers operate. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our Site after changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at:

Royal Stay Hotels & Travel
123 Bay Street, Suite 1800
Toronto, ON M5H 2N2
Email: [email protected]